Data pervade businesses in every industry -- some more than others, to be sure, but whether you're in financial services or hi-tech manufacturing, data is increasingly the lifeblood of decision-making ...

NEW DELHI (ZDNet India)--Enthused by the latest CRM technology, companies are scrambling to implement CRM solutions and integrate all their customer contact points. The objective? Leverage information ...

Designing and implementing a successful voice of customer strategy is no small feat. Goals need to be set, quantitative and qualitative data-gathering methods need to be chosen, and technology for ...

Learn what change data capture is, why it exists and how to use it to maintain a historical record of changes to your database. Image: garrykillian/Adobe Stock Change data capture is a data management ...

Good data translates into a good customer experience. The more you know about your customers, the better you are at giving them the experience they expect. It has become an invaluable business asset, ...

Agentic automation: Perhaps most significantly, conversational memory transforms AI from a transactional tool to a genuinely ...

The packet capture, or PCAP, requirement’s short timeframe and potentially massive data loads caused one expert to doubt whether it would be useful after a real cybersecurity incident. Data Governance ...

Healthcare has been moving steadily out of the clinic and into the home. McKinsey estimates that as much as $265 billion in care (nearly a quarter of all Medicare spending) could shift from facilities ...

For more than two decades, the PGA TOUR has relied on ShotLink powered by CDW to capture, record and store data about every shot hit on the PGA TOUR. Approximately 28 million shots have been captured ...

When he was playing in goal for the Bowdoin hockey team back in the ’90s, Dave Lehanski ’96 often thought, “Why are there only two stats for goalies? Why just goals against average and save percentage ...