Dignitaries gathered at 31 Main Street in Hempstead for a recent grand opening of the 3,570-foot space equipped with the latest technology — but this wasn’t a typical store. Citibank on May 7 cut the ...

Citizens will replace its bank branch inside the New Kensington Giant Eagle with a virtual assistant in January. The “interactive teller machine” includes two-way video communication, said Mark ...

Customers still want branches, but not in the way they used to. Here are five trends driving in-person financial services. Despite these ups and downs, one thing has held steady, experts say: ...