Most businesses need to be able keep in touch with their customers and provide customer service over the phone, but rolling out a call center can be expensive. Not just that, but most call center ...

SAN FRANCISCO, Nov. 1, 2017 /PRNewswire/ -- Today, Talkdesk, a leading intelligent contact center cloud platform, announced Talkdesk for Sales, a new offering for inside sales teams designed to drive ...

Talkdesk, Inc. is introducing Talkdesk Multi-Store Commerce Integration, a new capability that enables multi-brand retailers to manage customer service across multiple Shopify and other commerce ...

We’ve all faced the frustration of interactive voice response (IVR), which often fails to address specific problems and can be highly irritating. IVR systems make getting through to an agent difficult ...

Most people dread calling customer service. The endless wait times, tedium of repeating your information multiple times and the dead-end solutions have long been a national punchline. So it’s little ...

Talkdesk, a provider of artificial intelligence (AI)-powered customer experience (CX) technology, has made its Talkdesk Copilot available as part of the Healthcare Experience Cloud embedded in Epic's ...