Quality assurance methods address quality issues in the output of businesses. Lean and six sigma principles apply approaches and metrics to a process to promote efficiency with a minimum number of ...

Businesses use Six Sigma methods to improve the quality of their manufacturing processes by discovering and correcting the causes of imperfections and errors. The development and pursuit of new ...

To the casual observer, Professor Wendy Martin is a smart, mechanical engineer who, before entering the world of education, built a successful career in the beverage container industry perfecting the ...

Improving customer experience is on the radar of most organizations (we hope). And that even extends into the highest branches of federal government in the U.S., where officials admit there are many ...