A data retention policy is the first step in helping protect an organization's data and avoid financial, civil, and criminal penalties that increasingly accompany poor data management practices. This ...

What’s a good retention metric for bots? At my company Dashbot, we’ve processed nearly 2 billion messages in the past 11 months. It took 10 months to process the first billion, and we’re on pace to ...

Data fuels a customer retention program. Customer data collected from various touchpoints is key to deciphering customer behavior and implementing effective retention strategies by improving customer ...