Customer experience is entering the sci-fi age: knowing and understanding customers on an individual level, providing personalized service, and dedicated moments. All of this is becoming possible ...

As colder climates test the resilience of renewable infrastructure, hydropower operators are refining ways to manage and ...

Proactive field service is about being one step ahead of your customers. It requires systems that meet customer needs while minimizing their efforts. When thinking about moving from a reactive field ...

Federal agencies face mounting pressure to deliver frictionless, personalized services to diverse populations while navigating limited budgets, legacy systems, and rising public expectations. For this ...

Businesses no longer wait for problems to grow unmanageable. Instead, they focus on preventing issues before they arise. Reactive IT management often results in downtime, lost productivity, and ...

The transformation in automotive retail shows what’s possible in B2B when AI moves from supporting decisions to making them ...

A bank used to be a place where you go once per year to replenish a deposit—or talk to a manager about the mortgage. But at some point, the banks started to build web portals, iPhone and Android apps, ...

The current CRM scene keeps advancing at a rapid pace, with innovative companies now leaning toward options combining ...

Please provide your email address to receive an email when new articles are posted on . Suicide affects virtually all demographics in the United States. Patients, clinicians, immediate family, health ...