As Social Security Commissioner Frank Bisignano tells it, callers only had to wait an average of 8 minutes to speak to an agent on the phone in July. “We had a bold goal of single-digit wait time on ...

The Social Security Administration (SSA) has recently announced significant progress in enhancing its service performance. Through a series of reforms and technological updates, the agency has ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say... Efforts to shrink Social Security's phone wait times ...

Sen. Elizabeth Warren (D-Mass.) is asking Social Security Administration (SSA) Commissioner Frank Bisignano to provide additional information about the wait times for phone calls, amid reports of ...

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff.

The Social Security Administration (SSA) recently reassigned a small share of its field office employees in an effort to bring down lengthy wait times for the agency's national 800 phone number.

The Social Security Administration reassigned some field office employees in an effort to bring down lengthy phone wait times. But workers say these reassignments have been disruptive for staff. NPR’s ...