Total quality is an approach that seeks to fully optimize the quality of customer interactions. This is accomplished by examining customer experiences and customer-related processes to determine how ...

The way in which an organization is structured has a great impact on the style of management needed to optimize the organization. A misfit between management styles and the organizational structure ...

Flat organizations reduce management layers to boost communication, agility and morale, but they may struggle with role ...

Henry Mintzberg’s management theory outlines 10 managerial roles and five organizational structures for businesses to improve ...

Picture the most successful companies in the world; they have one thing in common — an effective organizational structure. But what exactly does that entail and how can it make or break a business? If ...

The interconnected world means organizations rely less and less on traditional pyramid structures, but more on collaboration. This ideal represents the nature of leadership in a flat organization. An ...

Explore organizational economics, its theories, and applications to optimize firm decision-making, improve management, and ...

The effectiveness of management plays a pivotal role in steering a company toward success. However, in numerous organizations, a recurring challenge emerges at the middle-management level: Leaders ...

This story may or may not be true, but Gail Berger, Clinical Professor of Management and Organizations at the Kellogg School of Management at Northwestern University, finds it useful to explain how ...

When I tell people I studied organizational psychology, they pause and ask, “What is that, exactly?” It’s a fair question. Organizational psychology isn’t something most people hear about unless ...

In 1964, the Department of Organizational Behavior at Case Western Reserve University’s Weatherhead School of Management created the field’s first doctoral program—and we’ve been leading in innovation ...

In Person Held at the Gleacher Center, 450 N. Cityfront Plaza Drive, Chicago, IL 60611. Gleacher Center, Chicago Investment Fee (in USD) Investment includes tuition and course materials, along with ...