Loyal customers are assets to any business. The best way to transform someone into a loyal customer is by offering outstanding customer satisfaction. Therefore, it is essential to gauge how happy and ...

Lansing, Michigan-based reverse mortgage servicing company Celink this week announced that it earned a high net promoter score (NPS) of 74, which is generally considered an “excellent” rating of ...

Hospitals should include both clinical interactions and nonclinical interactions, such as billing experiences, when considering net promoter scores, said Gary Long, executive vice president and chief ...

As the recession takes its toll, marketers are increasingly expected to do more with less. So what can you do? One answer is to segment your customers by the experience they have with you so that you ...

Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a Net Promoter Score (NPS) of 81 for 2025—an 8-point increase over last year’s score of 73. This result ...

SAN JOSE, Calif.--(BUSINESS WIRE)--Today, Calix, Inc. (NYSE: CALX) announced that, in only six months, SCTelcom enhanced subscriber loyalty and revenue by extending exceptional broadband experiences ...

Every business is defined by its customers — but it’s not always obvious who an organization’s customers really are. When it comes to VC firms, investors have historically and unsurprisingly viewed ...

BIRMINGHAM, Ala., Dec. 5, 2025 /PRNewswire/ -- Oakworth Capital Bank (Oakworth) continues to demonstrate its unwavering commitment to client trust and satisfaction, consistently achieving Net Promoter ...

A better system for understanding the real value of happy customers by Fred Reichheld, Darci Darnell and Maureen Burns From the Magazine (November–December 2021) Since its introduction, in 2003, the ...

LIVONIA, Mich.--(BUSINESS WIRE)--Challenges in the Texas retail electricity market from storms, high bills and service issues are separating winning and losing retail electric provider brands ...

IRVING, Texas, Feb. 22, 2024 (GLOBE NEWSWIRE) -- Once again, U.S. Oral Surgery Management (USOSM) surgeon partners have achieved world-class Net Promoter Score™ (NPS) status, earning an overall NPS of ...

Forbes contributors publish independent expert analyses and insights. Shep Hyken is a customer service/CX expert, author & keynote speaker. NPS is one of the most powerful metrics to determine if the ...