Measuring a supplier’s adherence to contractual service levels is at the core of supplier performance management. Yet, while every organization tracks key performance indicators (KPIs) on some level, ...

In business performance management, effectively distinguishing between key performance indicators and operating indicators is a critical challenge for many organizations. In my experience, however, ...

Key performance indicators (KPI) are a valuable tool for any business looking to ensure that efficiency is being prioritized at the company. They allow you to effectively measure the success of ...

Maintaining growth and a competitive edge requires more than a viable business model or innovative products and services. It commands precise measurement and strategic performance management. If ...

Once upon a time, KPIs (key performance indicators) were considered the gold standard of performance management. But have KPIs turned out to be just fool’s gold? “Key Performance Indicators in many ...

You’re a manager or an HR professional? Then you’ve probably been inundated with articles discussing annual performance reviews and how to break free from typical performance management practices. One ...