Dealing with difficult customers is an inevitable part of running a business. However, learning how to handle challenging interactions with professionalism and empathy can turn potential conflicts ...

In business, negative interactions with customers are just as common as positive ones. While it’s easy to dwell on the less-than-pleasant experiences that may make you question whether it’s worth it ...

The customer is always right. This is an adage that many entrepreneurs and businesses aspire to live up to. However, most entrepreneurs soon find out that customers can be difficult and irrational.

How do you handle difficult customer service interactions? Picture it: You’re on the receiving end of some service snafu (or worse). Things have not gone as promised. They’ve taken a bad turn. Now you ...

Below are 10 keys to handling unreasonable and difficult people with references from my books How to Communicate Effectively and Handle Difficult People and How to Successfully Handle ...