Explore generative AI in financial services: how it works, top use cases, customer experience gains, key risks, and ...

Kroger expands its Google Cloud partnership to deploy Gemini Enterprise for CX nationwide, adding AI-powered shopping and ...

Customer experience has become a pivotal differentiator in today's fast-moving, competitive business arena. Smart companies realize that great, personalized interactions are the ultimate luxury and a ...

Kroger offloads non-core e-commerce asset Vitacost, scales GenAI to focus on personal shopping assistant for better customer ...

These tips will help maximize your generative AI investment, ensuring AI delivers on its promise of better insights and interactions. The promise of generative AI is vast, offering potential ...

The Kroger Co. (NYSE: KR) today announced an expanded relationship with Google Cloud. The leading grocery chain will use the ...

Research by consultant Accenture forecasts the economic impact of generative artificial intelligence (AI) in the enterprise. The 2024 report suggests more than $10.3 trillion in additional economic ...

Retail and brand leaders are learning how to transform their businesses with AI technology, as reported in the prior WWD article series on generative AI. From customer engagement and experience to ...

Continuing its strategy of embellishing its enterprise applications incrementally with generative artificial intelligence capabilities, Oracle Corp. today announced new features in its Fusion Cloud ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about ...

This article examines how these AI-powered advancements are impacting DXP functionalities, examining real-world applications and the effect on customer journeys and digital touchpoints. What Is a ...

Kroger will use Google Cloud's new agentic platform, Gemini Enterprise for Customer Experience, to simplify and transform how customers shop and eat.