It's always prudent to boost key professional skills that can make you more employable in the current job market. Finding free ways to obtain training and certifications should be at the top of your ...

The Skagit Tourism Bureau is offering free customer service training tailored to businesses in the Skagit Valley. Tourism Bureau CEO Kristen Keltz said the training is being offered to businesses for ...

Customer service is not a department. It is a philosophy to be embraced by every employee – from the CEO to the most recently hired. I’ve been preaching this for years. Yet it still surprises me that ...

When you’re tasked with training your newest employees in customer service, what are the fundamental customer service principles you need to convey? There may not be a one-size-fits-all answer here, ...