A key contributor in successful SharePoint projects is having requirements properly developed and well-defined. In this 3-part series, Dux Raymond Sy will discuss how you effectively develop ...

We've embarked on another year, and many business owners — myself included — are spending time looking at their company’s growth over the last year and setting goals that will keep their businesses ...

As discussed in my previous post (How to Define Meas urable and Traceable Requirements for SharePoint Projects), focusing on the business requirements first, user requirements second and then ...

It’s a given that customer satisfaction is crucial to customer loyalty, positive word of mouth, and return on investment. First Call Resolution (FCR) has been and remains the #1 driver of customer ...