You have to take action to make customer feedback meaningful, and it starts with closed-loop follow-up. As practitioners, we are getting much better at making customer feedback operational. But as we ...
BOZEMAN, Mont.--(BUSINESS WIRE)--Quiq, the trailblazing conversational customer experience (CCX) platform, is proud to announce that LOOP insurance is live with a customer-facing AI Assistant, built ...
LOS ANGELES, CA, June 4, 2025 (EZ Newswire) -- In an increasingly competitive and digital-first market, U.S. businesses are under pressure to deliver exceptional customer service without escalating ...
Responding to customer feedback is critical for an effective voice-of-the-customer (VoC) program, yet far too few companies have a systematic way of doing so, according to Forrester Research. Only 61 ...
I've been critical of the flaws in generative AI - Large Language Models in particular. I've also blown a gasket or two on why "responsible AI" posturing by OpenAI and other "big AI" vendors is ...
Members of the editorial and news staff of the Los Angeles magazine and the Engine Vision Media Network were not involved in the creation of this content. In a city as fast-paced and diverse as Los ...
Remember the pit in your stomach as you dialed customer service? The endless menus, the soul-crushing hold music, and finally, the agent who seemed as lost as you were? Loop Contact Solutions is here ...
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