A confidential Amazon document outlined Amazon's plans to monitor their customer service employees to catch potential data breachers.

Customer service can make or break a company’s reputation. When a bank employee’s refusal to provide basic service backfired, a simple Yelp review triggered a chain of events no one saw coming. You’ll ...

Poor CX puts $3T in spending at risk globally. Qualtrics data shows 34% of bad experiences cause consumers to cut spending, a 4x greater financial risk than in 2018. To protect margins, retailers now ...

If we ask our employees open-ended, probing questions and are willing to have an open mind to not only ‘hear’ what they have to say but really ‘listen’ to their feedback — with zero ego attached — it ...

Delivering a flawless customer interaction in retail is more important than ever. Recent research reveals that nearly 70% of shoppers say just two negative experiences can irreparably damage their ...

A video shows a Burger King manager — who also owns the franchise — ordering an irate female customer to leave after she tried to get an employee disciplined for allegedly misgendering her, despite ...

Exhausted Young Woman Struggles To Keep Up With Supermarket Stock. In a world of infinite choice, something essential is missing for the customer. Not from the product lineup. But from the people who ...

Have you ever found yourself thinking a server, salesperson or customer service employee was especially attractive, and wondered if that changed the way you felt about the interaction or even the ...

SAN FRANCISCO, Oct. 27, 2025 /PRNewswire/ -- Zendesk, the global leader in AI-powered service, has been named a Leader in the 2025 Gartner Magic Quadrant for CRM Customer Engagement Center. Zendesk ...