Customer engagement remains a top challenge for businesses in today's technological landscape. The explosion of AI and the commercialization of space, the rise of quantum computing and the ongoing ...

Any regular readers of my posts here on Forbes will probably have realised by now that I am partial to a bit of research and, in particular, research that is part of a time series. One such piece of ...

SAN FRANCISCO--(BUSINESS WIRE)--Hearsay Systems, the trusted global leader in digital client engagement for the financial services industry, announced its User Maturity Model, designed to evaluate and ...

Beyond clicks and likes. Engagement that drives loyalty is bidirectional, relational and continual. Extend your perspective beyond superficial metrics like clicks and likes. Loyalty is more than ...

Innovations across communications, data, and AI unlock new levels of personalization, security, compliance, productivity, and ROI for Twilio’s more than 335,000 active customer accounts and more than ...

In the fast-paced world of logistics technology, there’s an often-overlooked aspect: the customer. While systems focus on “jobs,” “orders,” “deliveries” and productivity, the real person at the end of ...