AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.

Global enterprises adopt AI contact center AI as virtual agents and automation reshape operations and customer experience. BERKELEY, CA, UNITED STATES, January 5, 2026 /EINPresswire.com/ — AI Contact ...

Agentic AI used to augment human contact center agents may lead to new and improved customer service delivery.

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact center. That’s true whether it’s through AI-driven analytics, the ...

AI-driven transformation. Combined solution enables intelligent automation and personalised customer interactions globally. Impact on enterprises. Enterprise contact center leaders gain scalable tools ...

Zendesk Inc. is rolling out a set of new features designed to make contact center teams more productive. The enhancements debuted today at the company’s AI Summit event. They will be available in ...

Tampa General Hospital's call center managed a dynamic environment with high call volumes and frequent recurring inquiries, presenting opportunities to enhance efficiency and customer experience. A ...

Many companies are moving beyond rigid, scripted chatbots toward more natural customer interactions. A new voice AI agent called Leaping AI is part of a movement bringing the call center industry into ...

AI is transforming customer experience across the enterprise. CX excellence requires seamless coordination across operations. The workforce includes agentic AIs that augment human capabilities. Last ...

Enterprise AI adoption surged in 2025, but scaling still lags. Explore 7 key enterprise AI adoption trends shaping 2026.

In 2025, 47.9% of companies used the contact center platform as the primary interface for agents, and 43.2% used the CRM ...