The detailed training program has been designed specifically for call center agents who work with QSR clients. It will provide them with the skills and knowledge they need to deliver exceptional ...

ATLANTA--(BUSINESS WIRE)--Intradiem, the leading provider of contact center automation solutions for customer service teams, today announced the results of a comprehensive research study conducted in ...

Discover the best call center training software this year. Compare features, pricing, pros, and cons to find the best fit for your needs. From internal knowledge to call etiquette and system features ...

Omnichannel proliferation needs more than your average agent. Organizations should develop super agents to better address customer needs. There’s more demand on the contact center workforce now than ...

Contact center agents are the backbone of customer service, often juggling complex interactions across multiple channels while working under considerable pressure. Their experience on the job—which ...

Trevor Clark is the Founder and CEO of ShyftOff, a flexible, on-demand outsource solution for contact centers and customer support teams. The contact center industry has undergone significant ...

As open enrollment season unfolds, insurance providers anticipate a significant surge in inbound calls from both current and prospective policyholders. Questions about coverage options, payment plans.

Contact Center as a Service (CCaaS) is a cloud-hosted software suite optimized for managing interactions with customers and, more broadly, the entire customer experience (CX). As the term implies, ...

AI isn’t simply a technology shift – it’s a people issue, particularly when desk workers feel threatened by the very generative AI tools their companies require them to use. Worse, the large language ...

LACONIA, NH, USA, June 8, 2023/EINPresswire.com/ -- The Quality Assurance Team at Kanekt 365 is proud to announce the launch of an extensive brand-focused six-week ...