I've got a bit of a reality check for my friends in the legal industry: Your law firm's unlikely to build a loyal client base solely through your legal accomplishments and results. The issue is this: ...

IMS Legal Strategies (IMS) announces a new expansion of its consulting services, and a continuation of its overall growth strategy, with the acquisition of First Court, the pioneering jury research ...

Forbes contributors publish independent expert analyses and insights. Attracting high-paying clients by marketing with a book and a speech. Why should service providers, professionals, and consultants ...

Research has shown that the cost of acquiring a new customer is five times greater than the cost of retaining a current customer. Despite this, 44 percent of companies put their resources primarily ...

The importance of creating an exceptional client service model can't be underestimated. Attracting clients-and retaining their loyalty-begins and ends with delivering an experience that not only meets ...

Exceptional customer service depends on more than smiling, empathetic employees (though they’re vitally important as well!). It also requires customer service standards and customer experience systems ...

Mark Cussen, CMFC, has 13+ years of experience as a writer and provides financial education to military service members and the public. Mark is an expert in investing, economics, and market news. Ryan ...

While a ton of advice exists on how companies can provide outstanding service, few talk about why it doesn’t happen. That’s according to customer-service consultant and author Jeff Toister. In his ...

No advertising campaign goes from storyboard to sales driver by itself. The client services manager is the ad agency executive who guides the campaign-building process. From client communications and ...