Amazon Connect, Amazon Web Services Inc.’s call center application, received some upgrades recently, namely Contact Lens for Amazon Connect. It allows users to get a picture of trends and sentiment ...

Avaya last week unveiled software that the company says will let customers extend call-center capabilities to multiple sites over IP. Avaya last week unveiled software that the company says will let ...

SINGAPORE--Avaya is tops in the call center and wireless local area network (WLAN) solutions markets in Asia Pacific, according to Frost & Sullivan. The research organization this week presented two ...

IP-based systems allow companies to route calls to home workers and satellite offices. Baxter Credit Union took a bold approach to upgrading its call center. In late 2002 it merged voice and data on a ...

Azure Communication Services: Microsoft’s powerful tool for call automation Your email has been sent Microsoft has slowly been expanding the business capabilities of its Azure platform, adding ...

William Peters, vice president of reservation services at Outrigger Hotels & Resorts in Honolulu, is at the apex of two big IT trends. First, his company last year outsourced IT services for a small ...