As companies navigate backlash and burnout around corporate activism, a new approach is emerging—one that prioritizes relevance, strategy, and partnerships that benefit both business and society. In a ...

Former reps reveal what they say happened at the other end of the phone. — -- More and more disgruntled customers are posting personal horror stories online about their interactions with customer ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...

Corporate Social Responsibility (CSR), also known as corporate conscience, refers to a management idea that sees companies integrating social and environmental factors into their operations. CSR ...