Emergency call handlers say they "love helping" those in need as they celebrate topping police performance tables. Sussex Police has topped league tables for 999 call response times for the past four ...

NHS 999 staff are quitting and suffering burnout caused by the “relentless pressure” of calls, according to new research. Figures obtained by Unison from ambulance services showed high turnover rates ...

Questions about 999 call handler training to locate serious incidents more quickly have been raised by the family of a 13-year-old boy who died while swimming in a river, an inquest has heard. Kane ...